Unlocking Business Success with CRM Management

Whether it's optimizing sales strategies, enhancing marketing efficiency, or streamlining revenue growth operations, our experts specialize in crafting and implementing CRM solutions tailored to drive your business forward.

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Role of CRM in
Business

Many businesses struggle to maximize the benefits of their CRM tool because of inadequate customization, undefined revenue processes, and low user engagement. We step in to take control, ensuring your CRM aligns seamlessly with your business goals.

From process definition to customized implementation and fostering user adoption, we manage it all. Elevate your customer relationships, streamline operations, and achieve a positive ROI on your CRM investment with our dedicated CRM Management expertise.

What is CRM
Management?

A CRM tool is the linchpin of modern business organizations, serving as the bedrock for effective customer engagement, centralized data management, and the driving force behind sustainable growth.

It's the cornerstone for businesses aiming to become smarter through enhanced and actionable data insights and more efficient by leveraging automation of key functions. This, in turn, ensures streamlined revenue growth operations critical in today's dynamic marketplace.

Why do you need a CRM to boost your company's Revenue Growth Operations?

Picture having all your customer data neatly organized in one place. A CRM solution provides that clarity. With a 360-degree view of your clients, your marketing, sales and customer success teams can make informed decisions that drive revenue.

Harness the Power of Unified Customer Data

Picture having all your customer data neatly organized in one place. CRM management provides that clarity. With a 360-degree view of your clients, your sales and marketing teams can make informed decisions that drive revenue.

Optimize Sales Strategies

Sales are the lifeblood of your business, and a CRM solution enhances your strategies. With intuitive dashboards, reporting tools, and data analysis, your sales teams can track leads, predict trends, and optimize strategies for revenue growth.

Elevate Your Marketing Campaigns

Effective marketing is essential for revenue growth, and a CRM solution elevates your marketing. With accessible customer data, you can segment your audience and launch personalized campaigns, resulting in more engaging, relevant marketing efforts that boost response rates and drive revenue growth.

Generate Actionable Insights for Decision-Making

Unlock actionable insights with CRM solutions. Streamline data, automate tasks, and supercharge decision-making. Drive revenue efficiently, leaving mundane tasks behind. Harness your CRM's power for your business' success.

How Focus will streamline your Revenue Growth Operations with a CRM

Properly implementing a CRM is a critical first step and that’s where Focus thrives. Leveraging our 20+ years of business excellence and helping 600+ clients reach their revenue goals, we take full ownership of implementing a CRM. With our expertise, we'll guide you through this transformative journey via five steps:

Step 1: Assess and Recommend

Our journey starts by understanding your unique business needs, digging deep into your existing processes and playbooks.
We offer tailored recommendations, so that your CRM aligns perfectly with your business goals.

Step 2: Design, Customize & Launch Your CRM

After assessing your business, we begin to build and fine-tune the key components of your revenue operating system that will provide the specific customization plan for your CRM.
Leveraging the CRM plan created, our team will design and customize your CRM system.
When ready, we formally launch your CRM system providing initial training to all applicable users.

Step 3: Optimize

Once your CRM system is launched, our work is far from over. We stay by your side, actively managing your CRM solution to ensure it operates and provides value as planned.
Ongoing administrative adjustments and improvements are made by our assigned developers to ensure your CRM is consistently matching your business needs.
Our dedicated CRM Usage Specialists work with your users to ensure high adoption required for proper and reliable data entry.

Step 4: Strategic Operations Management

Working alongside our clients, we act as a Strategic Operations Manager, taking ownership of developing the appropriate reports and dashboards required to properly assess the health of their revenue growth operations.
Leveraging data insights, we provide ongoing improvement recommentations on processes, people skills and technology.

Step 5: Exit

While our partnership begins with implementation, it doesn't end there. At Focus, we believe in empowering our clients to take the reins. When you're ready to manage your CRM independently, we ensure a seamless transition.
Our goal is to equip you with the knowledge and confidence to steer your CRM towards continued success.

partner with Focus for Best CRM Solutions

HubSpot CRM Services

Salesforce CRM Services

Training and Support

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Here’s Why Our Customers
Love Us

Marc Esposito

Project Manager

Brothers Supply Corporation

Focus is awesome, Bill, Stephan, and Niraj are the best. Their dedication, professionalism, and expertise is unmatched. Bill's attention to detail ensured that every aspect of our needs are met. Stephan's kindness and creativity helped us organize and enhance our Salesforce. Niraj's efficiency and commitment to excellence ensured that everything runs smoothly. Their collaborative efforts resulted in the improvement and organization in our salesforce. I am genuinely grateful for their hard work and commitment to excellence. I can't stress this enough, I do not know what we would do without them. Focus is undoubtedly a company that values its clients and is dedicated to delivering top-notch results. I wholeheartedly recommend them to anyone in need of exceptional services. Thank you, Focus team, for your outstanding work and unparalleled professionalism.

Ken Zabresky

Vice President & General Manager

AIRTEC Pnuematics, Inc.

I have been working with Focus for several years and there’s good reasons for our longstanding relationship. As my company's Salesforce.com support partner, The Focus team is extremely knowledgeable, and they take time to understand my unique business needs. Their expertise extends from the initial Salesforce system design and build/customizations to their ongoing training and support. I now have a metrics-based CRM software platform that helps me organize my marketing, sales and customer service departments, as well as drives efficient processes. Focus has proven to be responsible, reliable, and trustworthy; which are invaluable traits in small business partnerships.

Dave Tynan

Business Area Director

Axis Communications

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

Brian Ginsler

Principle

Bridgepoint Financial

When my partners and I decided it was time to implement a CRM at Bridgepoint, we knew we needed help with selection, design and implementation. We all knew that without someone owning our CRM, this would quickly fail. We agreed that we would only implement this great tool if we were prepared to invest in its usage. We didn’t have the resources to do this internally and hiring someone full-time would cost $5000-$6000/month in salary. Then we found Focus. You helped us select, design and configure Salesforce.com for 25-30 users. But more importantly, you run our CRM at Bridgepoint. Not as a 3rd party supplier, but as an extension of our team. You proactively lead our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”.

Riverside Brass & Aluminum Foundry Limited

Mark Fischer

Business Development

Riverside Brass & Aluminum

I have had to learn an entirely new industry and re-enter a sales position that had been somewhat dormant recently in my career. In that aspect of my training, you’re SalesForce and overall sales training has been instrumental in accomplishing my goals for this position. Although I had a familiarity with SalesForce, previously; utilizing this tool to the fullest extent has vastly improved my sales management and organization thanks to your training. Even going a step beyond that, your training has also improved my general sales skills to the point where even prospects have commented on the quality of my sales conduct which I picked up in my training with you. Thanks for all your help!”

Pauline Greaves

Director of Operations

Synnapex

Our collaboration with Focus began with an emphasis on refining our sales leadership strategies, and then I got involved as it evolved into a partnership as our Salesforce implementation partner. The experience has been terrific, with Focus consistently demonstrating a high level of proficiency and commitment to our business objectives. Communication with Focus has consistently been transparent, responsive, and collaborative. Liam and Harnish specifically, but their entire team's ability to address inquiries promptly and provide regular updates has fostered a trusting relationship. Their professionalism, adaptability, and commitment to delivering tailored solutions make them an invaluable partner for businesses seeking to enhance their Salesforce utilization. We look forward to the continued success of our partnership with Focus.