Fuel Your CRM Success
with Ongoing
Training & Support

Elevate your CRM implementation with our comprehensive user training and dedicated administrative support to achieve high adoption rates and reliable data management. Finally, make informed, data-driven decisions and boost your team's productivity through strategic automations.

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Despite investing in CRM training, our teams are slow to adopt. Many users still seem reluctant to fully utilize the system.

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Our users are frequently making data entry erros or not logging data at all. This compromises the accuracy and integrity of our data and hampers our decision-making.

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Extracting meaningful insights for our business from our CRM is a fequent challenge. Our team is struggling to translate the data into actionable strategies.

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Our business lacks in-house expertise to handle complex Salesforce issues, leading to delays in issue resolution and hindering the overall performance of our CRM system.

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Our tailored training programs ensure seamless integration, transforming reluctance into enthusiasm.

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Our expert training equips your internal team with the skills needed to navigate and lead confidently within the CRM landscape.

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Go beyond initial training – our continuous support model ensures ongoing assistance. Your team can rely on us to provide guidance, ensuring sustained CRM success.

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Our change management strategies ease the transition, helping employees embrace the new, smarter system effortlessly.

Why Continuous User Training & Support Is Required For CRM Success? 

CRM

Most CRM implementations fail because users are unable to change their hard wired habits. Therefore, ongoing user CRM training and administrative support are crucial for businesses requiring strong adoption rates. This investment boosts user engagement, ensures efficient use of features, keeps users updated on system changes, and maintains data accuracy.

The result, is the ability to leverage a CRM that provides reliable information required for data-driven decision-making while ensuring productivity increases through product updates and ongoing customizations that scale with evolving business needs.

With Focus, Boost The Effectiveness Of Your
Sales Manager

Personalized Training Sessions
Personalized Training Sessions

Our training seamlessly combines group and 1-on-1 sessions, offering a comprehensive overview alongside personalized attention to address specific needs. This dynamic approach ensures a vibrant learning environment, enriched with discussions, examples, and live demos. We encourage active participation, fostering collaboration among learners. Additionally, our continuous monitoring and proactive ownership ensure optimal utilization aligned with analytics.

Hand on Learning Support
Hands-on Learning Support

Empower your teams with practical CRM training at Focus. From hands-on experiences in automating tasks to proficiency in customizing workflows, reports, and dashboards, our sessions go beyond theory. Our unwavering administrative support ensures that we become your go-to resource for technical customization, addressing everything from minor updates to substantial improvements, contributing to the establishment and sustenance of a robust revenue growth operation tailored to meet your unique business requirements.

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Customized Learning Programs

Recognizing the unique aspects of each organization, our experts closely collaborate with your teams to assess goals, identify improvement areas, and construct a personalized learning path, ensuring a customized and effective journey. Going beyond basic user training and administrative support, we leverage ongoing analysis to provide impactful recommendations for strengthening revenue growth operations. In essence, we become a trusted sales enablement resource, empowering clients to fortify their revenue growth operations.

Why Choose Focus as your Partner for CRM Training and Support?

Expert Guidance

At Focus, we don't just offer training; we provide expert guidance tailored to your team's needs. Our seasoned professionals understand the intricacies of CRM platforms and work closely with your team to ensure the training aligns with your unique business requirements.

Flexibility & Adaptability

Every organization is unique, and so are its learning requirements. Our experts adapt your team's pace and preferences and design programs to accommodate diverse skill levels, ensuring a customized and effective learning experience.

Continuous Support for Ongoing Success

Learning doesn't end with training sessions. Focus provides continuous support to ensure your team's ongoing success with CRM implementation. Whether it's addressing queries, providing clarifications, or offering guidance as your team navigates the CRM landscape, we are committed to being your reliable support partner.

Here’s Why Our Customers
Love Us

ALMAG Aluminimum
Chris Bommer

Inside Sales and Customer
Service Manager

ALMAG Aluminimum

Focus has always been a great and valued partner to ALMAG Aluminum, I am sure this will not come as a surprise to read, but I just wanted to reach out to you to quickly advise that the level of service that I have experienced from Focus during my short time here has been fantastic. Both you and Harnish have continuously exceeded my expectations, response times are great, the level of service is top notch and Focus’s ability to understand the business needs and requirements has been outstanding. Just wanted to share my experiences with you over the last year and a half and thank both you and Harnish for all your help, assistance and expert advice during this time.

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Ken Zabresky

Vice President & General Manager

AIRTEC Pnuematics, Inc.

I have been working with Focus for several years and there’s good reasons for our longstanding relationship. As my company's Salesforce.com support partner, The Focus team is extremely knowledgeable, and they take time to understand my unique business needs. Their expertise extends from the initial Salesforce system design and build/customizations to their ongoing training and support. I now have a metrics-based CRM software platform that helps me organize my marketing, sales and customer service departments, as well as drives efficient processes. Focus has proven to be responsible, reliable, and trustworthy; which are invaluable traits in small business partnerships.

Axis Communications
Dave Tynan

Business Area Director

Axis Communications

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

Let’s get on a call and discuss how you can gain the right ROI for your CRM investment.