Supercharge, Streamline, Innovate: Your Salesforce

Focus has always been a great and valued partner to ALMAG Aluminum, I am sure this will not come as a surprise to read, but I just wanted to reach out to you to quickly advise that the level of service that I have experienced from Focus during my short time here has been fantastic. Both you and Harnish have continuously exceeded my expectations, response times are great, the level of service is top notch and Focus’s ability to understand the business needs and requirements has been outstanding. Just wanted to share my experiences with you over the last year and a half and thank both you and Harnish for all your help, assistance and expert advice during this time.

Focus is awesome, Bill, Stephan, and Niraj are the best. Their dedication, professionalism, and expertise is unmatched. Bill's attention to detail ensured that every aspect of our needs are met. Stephan's kindness and creativity helped us organize and enhance our Salesforce. Niraj's efficiency and commitment to excellence ensured that everything runs smoothly. Their collaborative efforts resulted in the improvement and organization in our salesforce. I am genuinely grateful for their hard work and commitment to excellence. I can't stress this enough, I do not know what we would do without them. Focus is undoubtedly a company that values its clients and is dedicated to delivering top-notch results. I wholeheartedly recommend them to anyone in need of exceptional services. Thank you, Focus team, for your outstanding work and unparalleled professionalism.

I have been working with Focus for several years and there’s good reasons for our longstanding relationship. As my company's Salesforce.com support partner, The Focus team is extremely knowledgeable, and they take time to understand my unique business needs. Their expertise extends from the initial Salesforce system design and build/customizations to their ongoing training and support. I now have a metrics-based CRM software platform that helps me organize my marketing, sales and customer service departments, as well as drives efficient processes. Focus has proven to be responsible, reliable, and trustworthy; which are invaluable traits in small business partnerships.

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

I just wanted to reach out to you and say a very sincere thank you for all of the movement you’ve help us make after working with Focus for only a month! We purchased the 12 Salesforce licenses with the understanding and excitement of the many benefits it would bring to our workplace. Unfortunately, we also very much underestimated the amount of work required to not only implement Salesforce but to integrate it, customize it, obtain employee engagement and use it in our daily processes. Your in depth knowledge of Salesforce and the sales process has not only allowed our team to see the value in how Salesforce is going to help them everyday but it also helps everyone use it everyday. It’s a hard task to take a group of people, give them new software they don’t understand, explain how much is involved in the implementation and turning them into enthusiastic salesforce users excited about the possibilities it brings. Thank you again for helping us make so much progress and for staying so on top of our improvement. It feels like you’re team is invested in the success of our team and every dollar we spend with you is worth it! It’s hard to provide a service oriented firm with a 10/10 review but we’ll give it that to you!

When my partners and I decided it was time to implement a CRM at Bridgepoint, we knew we needed help with selection, design and implementation. We all knew that without someone owning our CRM, this would quickly fail. We agreed that we would only implement this great tool if we were prepared to invest in its usage. We didn’t have the resources to do this internally and hiring someone full-time would cost $5000-$6000/month in salary. Then we found Focus. You helped us select, design and configure Salesforce.com for 25-30 users. But more importantly, you run our CRM at Bridgepoint. Not as a 3rd party supplier, but as an extension of our team. You proactively lead our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”.

So far this has been something we would never have been able to do without all of their help, and we do hope that this will continue. We have many different personalities and technology levels in the office and it was key that your team was able to work with each personality/level and again they have proved to us they have all of the requirements to do this and everyone is feeling very involved and really appreciate the different levels of help/service they have all individually experienced.

Thank you for the outstanding job you are doing in training, educating, and following up with the Axis Southeast team. It has been a top notch experience all the way through. Your preparation in learning enough of our business model and partners to engage the team by using our industry terminology and sales processes provided with us real world scenarios that we could easily relate to (and in turn more easily comprehend and retain). Our whole team talked about this and how it even seemed you came from our industry. Thanks again for doing such a great job for us and our entire team appreciate it.

Our collaboration with Focus began with an emphasis on refining our sales leadership strategies, and then I got involved as it evolved into a partnership as our Salesforce implementation partner. The experience has been terrific, with Focus consistently demonstrating a high level of proficiency and commitment to our business objectives. Communication with Focus has consistently been transparent, responsive, and collaborative. Liam and Harnish specifically, but their entire team's ability to address inquiries promptly and provide regular updates has fostered a trusting relationship. Their professionalism, adaptability, and commitment to delivering tailored solutions make them an invaluable partner for businesses seeking to enhance their Salesforce utilization. We look forward to the continued success of our partnership with Focus.

The Focus team took our sales staff back to basics with a clear, concise and practical approach to the customer management program. The one day course presented by Steven Wright helped our new recruits understand the program and gave our experienced reps a new found clarity and ... FOCUS. We left the meeting re-enthused, but it was the follow up support through one-on-one sessions, as well as group discussions, that gave our sales team the confidence in the program and their ability to achieve their goals. Focus worked hard to understand our business, the strengths of each team member and the challenges of varied skill sets. The result: SUCCESS!

We recently partnered with Focus for custom configuration work in our Salesforce instance, and I must say, they have been nothing short of exceptional. Their team is incredibly friendly, making every interaction a pleasant and positive experience. What truly sets them apart, however, is their efficiency and expertise. They were quick to understand our specific needs and challenges, delivering solutions that not only met but exceeded our expectations. Working with Focus has been an absolute breeze. Their ability to seamlessly integrate with our processes, coupled with their prompt and effective communication, made the entire project run smoothly. The quality of their work is outstanding, and their dedication to ensuring client satisfaction is commendable. I highly recommend Focus to anyone looking for top-notch Salesforce configuration services. We're looking forward to continuing our collaboration with them.